OUR PROMISE
Alliant Energy Center is committed to being versatile, collaborative, innovative, creative, and dedicated to
all of our events on campus during this unprecedented time and in the future.
Versatile – We have streamlined our processes to ensure positive connections.
Collaborative – We look forward to discussing ways to adapt your event to these new protocols.
Innovative – We can redesign event setups to make it an easy transition.
Creative – With your help, we can reimagine your event.
Dedicated – We are in this together every step of the way!
OUR CLEAN SLATE PROGRAM COMMITMENT
Alliant Energy Center is taking precautionary measures to ensure the health and safety of its employees,
clients, visitors, and the Dane County community. We continue to closely monitor the COVID-19 situation with
the expertise of local, state, and federal health officials and have developed guidelines and procedures for the
sanitation and cleaning of our facility. The Alliant Energy Center Clean Slate Program summarizes our
initiatives being rolled out in response to the COVID-19 pandemic.
With these initiatives, we ask that you respect and follow posted instructions while visiting Alliant Energy
Center.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an
extremely contagious disease that can lead to severe illness and death. By visiting Alliant Energy Center, you
voluntarily assume all risks related to exposure to COVID-19.
OUR CLEAN SLATE PROGRAM PROTOCOLS
To minimize risk and enhance safety for visitors and employees, we use disinfectant products that
have been pre-approved and certified by the U.S. Environmental Protection Agency (EPA) for use
against emerging viruses, bacteria, and other airborne and blood-borne pathogens. We have
increased our routine environmental cleaning and adhere to the recommendations set forth in the EPA
Emerging Pathogen Policy regarding cleaning and disinfectants. Disinfectants are applied during
cleaning of our public spaces, meeting rooms, and other “high-touch” areas.
COVID-19 SPECIFIC INITIATIVES
To ensure the health and safety of our visitors, we have implemented several new initiatives
throughout our campus, including the following
- Personal Protective Equipment (PPE). Visitors are encouraged to wear personal face masks
while visiting the campus. For added safety, masks that obscure the entire face are prohibited. - Physical Distancing. Visitors and employees are required to practice physical distancing by
standing at least six feet away from others while standing in queues, using elevators, or moving
around the campus. Tables and chairs in meeting rooms and other physical layouts have been
arranged to ensure such appropriate distancing, complying with, or exceeding, local and state
mandated occupancy limits. Some specific examples:- Information/Service Desks, Registration Desks, and Box Offices. Employees,
agents, and event planning staff may utilize every other workstation to ensure six feet of
separation between themselves whenever possible. For additional separation,
transparent plastic barriers have been installed in many locations. - Attendee Queuing. All areas where attendees queue are marked to indicate proper
distancing, including information desk, elevator lobbies, box office, concession stands,
and restrooms. - Elevators. Signs will be placed in every elevator lobby to remind visitors of the
suggested limit of two guests per elevator. - Meeting Spaces. Meeting and exhibit hall rooms are arranged to allow for appropriate
physical distancing between attendees in all meetings and events, based on CDC and
state recommendations. - Back of House. Physical distancing protocols are used in employee back areas.
Case Notification. If we are alerted to a presumptive case of COVID-19 on our campus, we will work
closely with Public Health Madison & Dane County to provide appropriate information and follow its
recommended protocols.
CLEAN SLATE PROGRAM TECHNOLOGY
We will utilize the latest technology to ensure a sanitary environment. An example includes:
electrostatic sprayers that will be utilized to apply hospital-grade disinfectant on high-touch surfaces
during off-peak hours including meeting rooms, public spaces, and many back of house areas. This
technology, which uses the highest classification of disinfectants recommended by the CDC and WHO
to treat known pathogens, is also utilized in hospitals, on airplanes, and in restaurants.
OUR PUBLIC SPACES
The frequency of cleaning and disinfecting by dedicated employees have been increased in all public
spaces with an emphasis on “high-touch” surfaces including:
- Information desk and concession counters, elevators & ATM buttons, door handles, door push
bars, public restrooms, stair handrails, drinking fountains, audio visual equipment, cart handles,
trash bins, interior benches, light panels, and meeting room/dining table and chair surfaces. - Restrooms are sanitized at least once an hour during events, which includes wiping down sinks,
counters, handles, soap dispensers, changing stations, trash bins, toilets and urinals, stalls,
and feminine hygiene containers. - Meeting room and event spaces within each building have area-specific cleaning guidelines and
protocols that meet or exceed all local or national authority recommendations. - Parking payment devices before and after each visitor and as needed. Payment may be made
by cash or credit card; credit card is preferred.
Hand Sanitizer: Hand sanitizing stations are readily available in high traffic areas throughout the
campus – Exhibition Hall, Veterans Memorial Coliseum, New Holland Pavilions, and the Arena
building. They are located at key visitor and employee contact areas such as entrances, lobbies,
ATMs, restrooms, meeting room spaces, and elevator landings.
MEETING ROOM SPACES
We believe in the power of meetings, and have implemented several new protocols to ensure all
activities are following our Clean Slate Program initiative in our Exhibition Hall, Veterans Memorial
Coliseum, New Holland Pavilions, Willow Island, Arena, and around campus. Although these
guidelines will continue to evolve, interim changes include the following highlights:
- Meeting Set Ups & Services:
- Seating capacities and floor plans are reviewed on an event-by-event basis at this time.
This will ensure compliance with physical distancing recommendations from the state,
county, and CDC, as well as Dane County Fire Department regulations. As an example,
new guidelines will seat no more than four (4) people at a 60” round banquet table, 1
person per 6’ table, tables spaced 6’ apart, etc. - Visitors will be advised to respect and follow the physical distancing guidelines
recommended by the CDC and Public Heath Madison & Dane County. - When appropriate, the public walkways will be divided for one-way traffic flow to limit
personal contact. - Building entrance doorways will be designated as either entrance only or exit only to limit
cross traffic. - Digital and physical signage (directional and informative) will be provided based on best
practices and event needs. - Exhibitor service orders will be accepted online only and available prior to and during the
event; it is preferred to have all orders placed prior to the event. - Hand sanitizer dispensers will be placed at each meeting room in use. Additional
dispensers will be deployed throughout exhibit hall and other public areas. - Disinfectant wipes will be accessible in our docks to sanitize push cart handles, etc.
- During each event, employees will sanitize high tough areas often.
- Sprayers (including electrostatic sprayers) will be used to disinfect many meeting
services spaces including information desk, coat check, entrances, meeting rooms,
exhibit halls, lobbies, stairwells, elevators, mezzanine, back of house, etc. - The addition of transparent barriers will be in use where appropriate to provide proper
distancing at several visitor-contact areas. We encourage these barriers to be
incorporated into booth design by all exhibitors and, where appropriate, other service
elements such as conference registration, show management office, and general
contractor service desks. - Site tours will be conducted in compliance with all established protocols.
- Air Filter and HVAC Cleaning: Throughout the buildings on campus, including the Exhibition
Hall, Veterans Memorial Coliseum, New Holland Pavilions, and Arena, the frequency of air filter
replacement and HVAC system cleaning has been increased.
CENTERPLATE FOOD & BEVERAGE SERVICES
As your food service provider, Centerplate is fully committed to safeguarding the health and safety of
all employees and customers. We continue to monitor the COVID-19 situation through the direction
and recommendations made by Public Health Madison and Dane County (PHMDC) in conjunction with
Federal and State Authorities.
All of our employees will be required to follow mandates that are fundamental preventative practices to
protect our collective health.
Mandates to Protect Collective Health:
- Physical Distancing Requirements
- In accordance to State and Local guidelines our facilities and employees will
practice and adhere to the physical distancing requirements and refrain from
direct person-to-person contact (i.e. hand shaking, high fives, hugs, etc.)
- Increased Awareness of Handwashing
- All employees will be retrained on the World Health Organization Handwashing
method. - Employees will be trained to wash their hands approximately every hour AND
when the following occurs: before and after every shift, before and after eating,
after smoking or vaping, after touching their face, after the removal of Personal
Protective Equipment (PPE), after using the restroom, after handling waste
materials, and before, during, and after completing a different phase of a work
assignment.
- Encouragement of Respiratory Etiquette
- All employees will be trained to cover their mouth and nose when coughing or
sneezing followed by performing the handwashing method as recommended by
the World Health Organization.
- Personal Protective Equipment (PPE) Requirements
- All employees will be required to wear a face mask in all Guest and food
production areas and in accordance with State and Local regulations and
guidelines. - We have been securing PPE equipment for team members to ensure they have
the right safety measures in place when they return to work. - All employees will be trained to use additional protective measures such as
gloves, eye protection, face shields, and partitions/barriers.
- Employees with Flu-like Symptoms are to Remain at Home
- All employees will be trained to remain at home should they have flu-like
symptoms. - All reporting employees will conduct a wellness check with an Infrared
Thermometer Temperature test.
- Continuous Cleaning and Sanitizing of Frequently Touched Surfaces
- Rigorous cleaning and sanitizing procedures and schedules of frequently touched
surfaces will be implemented. - All areas will be cleaned and sanitized daily at the beginning of operations and
approximately every hour. - We will continue the use of the recommended cleaning products, chemicals, and
usage methods as established by the EPA guidelines and FDA Food Codes.
Banquet and Catering Services. As we reimagine our Banquets and Catering services, we will
be implementing:
- Individually wrapped cutlery
- Individually packaged condiments
- Individually pre-wrapped items
- Single-serve items
- House-made individually wrapped/contained fresh items
- “One Plate” self-contained meal option
Concession Services. As we reimagine our Concession services, we recommend:
- Individually package
- Fresh food options with lids to minimize human interaction
The addition of safety Barriers should be installed at all points of sale.
Specially configured food courts on the exhibit floor and/or public spaces should be
accommodated to allow for our guests and staff to adhere to physical distancing requirements.
All concession staff will receive in-depth training in our Return to Work guidelines.
Continuous cleaning and sanitizing for all Frequently Touched Surfaces tailored specifically to
the Concession/retail outlets and portables.
OUR EMPLOYEE INITITATIVES
To ensure the health and safety of our employees, we have implemented the following throughout our
campus:
- Additional Training. All employees will receive additional training on COVID-19 safety and
sanitation protocols, as well as more comprehensive training for our teams with frequent visitor
contact including housekeeping, food & beverage, public areas, and campus operations.
- Employees who do not feel well or who believe they may have been in contact with
someone who has COVID-19 are instructed to stay at home and to notify their
supervisor.
- Supervisors who suspect an employee is ill will ask them to go home. As soon as the
employee symptoms subside, they will be required to stay home for an additional 72
hours prior to returning to work.
- Employees who have confirmed contact with someone who has tested positive are
required to quarantine for 14 days.
- Signage with hygiene and safety protocols are posted in back of house areas for
employees.
- Washing hands often for at least 20 seconds with soap and water.
- Avoid touching eyes, nose, and mouth with unwashed hands.
- Cover your cough or sneeze with your sleeve or a tissue, and then throw the
tissue in the trash.
- Temperature Checks. Employees with a temperature at or over 100.4°F (38°C) will be sent
home until temperature is below 100.4°F (38°C). As soon as the temperature is below 100.4°F
(38°C), the employee will be required to stay home for an additional 72 hours fever-free without
the use of fever reducing medications prior to returning to work.
- Personal Protective Equipment (PPE). Appropriate PPE will be provided to and worn by all
employees based on their role and responsibilities, and in adherence to state or local
regulations and guidance. Gloves will be provided to employees whose responsibilities require
them, including housekeeping and public area attendants. Mandatory additional training on use
and disposal of all PPE will be provided.
- Employees are required to wear face masks when physical distancing of 6 feet from
other individuals is not obtainable.
- Back of House. The frequency of cleaning and disinfecting has been increased in back of
house areas with an emphasis on employee dining areas, employee entrances, control rooms,
restrooms, offices, kitchens, service desks, and conference rooms.
- Shared Equipment. Shared tools and equipment will be sanitized before, during and after each
shift or when the equipment is transferred to a new employee. This includes phones, radios,
computers and other communication devices, payment terminals, kitchen tools, engineering
tools, cleaning equipment, keys, time clocks, and all other direct contact items used throughout
the campus.
ADDITIONAL COVID-19 RESOURCES
FOR MORE INFORMATION
Your health and safety is our top priority. If you have specific questions about these procedures and
protocols, please direct inquiries to our Administration team via email at
aec@alliantenergycenter.com.
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